Customer Service Specialist (SuperHero) with German

Full Time
  • Poznań
  • Post Date: August 30, 2021
  • Apply Before: November 18, 2026
Job Description

Founded in 2013, Kinguin has fast become one of the largest alternative marketplaces to Steam, Origin and, with more than 9 millions loyal customers globally. The platform offers digital products, from video games to computer software and services. Kinguin is also one of the first large-scale supporters of the esports industry as a sponsor of tournaments, events and organizations.

Kinguin’s mission is to create an ecosystem built around the Player. To achieve this, Kinguin provides easy and secure access to games, innovative ways for Players to trade and conduct commerce, new ways for developers to reach Players directly. We do this all with the best customer support in the industry, and we have the awards to prove it.

Once you join us, you’ll find yourself among people passionate about gaming, technology and esports. You’ll constantly learn, develop new skills and contribute to the growth of Kinguin and the gaming industry. You will gain invaluable experience and network with key partners in gaming and esports worldwide.

Join the team and make a difference! Learn more at and


  • Mastery over the English and German language

  • Full readiness to work in shifts and during weekends (our support is available 24/7, 365 days a year)

  • Good communication skills in written word

  • Strong desire for learning new things

  • Proactive attitude (knowing what the customer wants even before they ask)

  • High aptitude for working in an international environment.

  • Positive outlook and a sense of humour

You don’t need to have any experience in Customer Service-related area, although if you do, that’s even better!


  • Maintaining high standard in Customer Experience and Satisfaction

  • Order verification

  • Multi-level assistance with store navigation and order processing

  • LiveChat and ticket correspondence with the customers

  • Strong focus on improving the Customer Service


  • Very satisfying salary

  • Kinguin Academy: external trainings, internal webinars, internal program: “Read, learn, share and get a bonus”, Kindles and books available to all employees.

  • Additional social packages: (Multisport cards, Medicover health care, free eTutor access with English and German lessons, 50% discount code for games every two months, free food day, fresh fruit delivery and a seniority program)

  • Numerous possibilities for gaining new experience and for professional development

  • Unique, professional and multicultural team